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NonStop Availability Award |
The 2008
Availability
Award Measurement Period Began Monday, 1 October! See below for the entry form and contest guidelines.
The NonStop Availability Award is proof to your own customers and employees that availability matters to you. As Ron Brown, the General Manager of 1999 winner ETSL, says, "New Zealanders have a very high expectation that EFTPOS will be available 24 hours a day, seven days a week. Winning this international award is both recognition and high praise that we are keeping our standards high in order to meet this expectation." Past winners have featured the award prominently in press releases, other publicity and advertising and as a centerpiece of client tours.
People tend to focus on what they can measure, and keeping close track of outage events and their causes provides opportunities for improvement in future availability. The contest also rewards a focus on best practices to prevent outages from occurring to begin with.
Award History:
| 2007 |
VISA |
| 2006 |
MasterCard International |
| 2005 |
MasterCard International |
| 2004 |
MasterCard International |
| 2003 |
NYCE Corporation |
| 2002 | Barclaycard |
| 2001 | eFunds |
| 2000 | eFunds |
| 1999 | Electronic Transaction Services Limited |
| 1998 | Deluxe Electronic Payment Systems, Inc. |
| 1997 | Electronic Transaction Services Limited |
| 1996 | Electronic Transaction Services Limited |
| 1995 |
Banksys S.A./N.V. and Deluxe Data Systems |
2008 ITUG NonStop Availability Award
YOU could be up on that stage receiving the ITUG availability award...
...but first, you have to enter the contest!
Measurement Period
The six-month measurement period for the contest began 1 October, 2007 and ends 31 March, 2008. You'll need to submit your results by 30 April, 2008.
Here's when to enter:
Complete the entry form and submit to ITUG Headquarters guidelines have been posted. Entries will be accepted until 31 March, 2008 as long as you already are logging outage data.
Here's how to enter:
Complete the Availability Award entry form and forward it to ITUG Headquarters at itug@itug.org.
Here's what we're looking for if you enter:
We hope that you won't have any planned or unplanned outages at the system or application level during the measurement period, but if you do then you'll need to log them - cause, duration, resolution, etc. If you don't already keep outage logs, we'll recommend a format for you to adapt to your needs. At the end of the measurement period, you should be able to calculate your availability.
We want to know something about your systems and applications - what platforms you are using, their complexity, whether they are in production 7x24, and what kinds of changes are you making on an ongoing basis and how often you make them.
We especially want to know about best practices that you have put in place to prevent outages from occurring. These may cover areas such as cross-checking changes before installing them, holding regular planning meetings, or providing your operators with a crash-and-burn system for hands-on practice.
Please submit your entry at the end of the reporting period even if you had an outage during that time - down time is not the only thing that counts in the contest. System and application complexity, rate of change, and best practices in managing change and preventing outages also are factored into the judging.
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